:-) But alas “we warned you” doesn’t take the edge off the customer’s pain… I am running 10.11.3 and experienced the issue after cold boot on Monday.Īs far as I know customers have never received anything from Apple explaining these failures or how to resolve them. This tech note does not reflect my experience. This seems to miss the points that users were not notified, that we’ve heard reports of support not being familiar with the issue, and that Apple’s recommended remedy doesn’t always work. Update (): The certificate problems seem to also be affecting FoldingText.Īs a developer this is absolutely unacceptable and as a user it’s even worse (silent launch failure)!ĭevelopers were notified in advance and support was set up to help (always can do better) I would like to have thought they’d have this worked out after the last debacle but I would have been a fool to have done so. Yup, tried to do an El Cap re-install last night, “damaged Install” & can’t re-install That was my guess-several MAS apps just started silently failing to launch. If you have a product in the Mac App Store, be advised that the MAS had a certificate expiration over the weekend. We’re paying 30% for the privilege of explaining to Apple’s App Store customers why their purchased apps don’t work. Some apps threw out a request for the Apple ID password used to access the Mac App Store-in some cases only a fleeting dialog box-but other apps just would not launch. “They can resolve this issue by restarting their Mac or updating to OS X El Capitan (v10.11.2) or later.”Ĭomputerworld staffers running the latest El Capitan beta-OS X 10.11.4-encountered dead apps early Tuesday, including Byword, a text editor the Fantastical 2 calendar and Clear Day, a weather app. “Users running OS X El Capitan (v10.11 or v10.11.1) may receive a notification that your Mac app is damaged if it utilizes receipt validation to request a new receipt from Apple,” the document said. Previously: WWDR Intermediate Certificate Expiration, No One Minding the Store.Īpple’s support document added a caveat about OS X apps. Unlike in November, I have not seen these problems on my Macs. In the case of applications where the needed version is no longer available from the MAS, or the application itself is no longer available, there are two ways to handle this issue Mac admins who have previously downloaded installers from the Mac App Store may be seeing some of those installers displaying warning messages and/or failing to install as of this morning. Yet another Mac App Store delight: today, several apps stopped opening (some say "verifying", some do nothing). I know why, and I know a re-install fixes it…but…sigh. On 2 different machines, I had to delete the apps entirely and re-download them from MAS in order to get them to work. We’re not seeing the issue in-house, but we’ve learned a restart does not resolve the issue – reinstalling the application itself does. We’re grateful for your patience and understanding! While what we have here is technically similar to what happened last November, it’s not quite the same and, being on Apple’s end, not something we could’ve prepared for. In addition, for OS X El Capitan users, Apple says updating to OS X 10.11.2 or later is required, and OS X Snow Leopard users should be sure the Mac App Store Update for OS X Snow Leopard is installed. The official word from Apple is that, in general, restarting the Mac in question should resolve the issue. What we know, so far, is this is another certificate issue on Apple’s end, preventing applications from properly validating a Mac App Store receipt. Beginning February 14th, many of our users who purchased from the Mac App Store have experienced an issue where the application crashes while opening.
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